STA1

User Services

The position of Help Desk Technician provides technical support services to students. This position reports to and receives assignments from the Student Services Manager.

Learning Opportunities

  • Develop a firm understanding of the principles of becoming an IT professional.
  • Improve problem solving and troubleshooting abilities.
  • Improve collaborative working skills.
  • Develop a technical literacy and ability to explain technical concepts.

Responsibilities

The Help Desk Technician's responsibilities include but aren't limited to staffing the student help desk in both Morgan Hall and Andrews library, supporting students via the phone as well as those walking up to the help desk. Additionally Help Desk Technician is responsible for assisting with the loaner equipment pool check out, paper runs, toner deliveries, cleaning of computers in labs and classroom spaces, errands, and answering basic help desk questions.

Expectations

The qualified student candidate should have relevant computer experience; however it is expected that extensive on the job training will be required in order to carry out more advanced duties. It is expected that the person who fills this student position will be knowledgeable without arrogance, energized, organized, honest, trustworthy, cognizant of the importance of their duties, and able to exercise responsibility and good judgment. The expectations that are held for staff in the College's technology organization also apply to the Help Desk Technician position: the individual must work collaboratively with others, understand the College' mission and purpose and the role of technology in support of that mission and purpose, exemplify the service orientation of the division, respect the opinions of others, appreciate and respect the roles of students, faculty, and staff. It is also expected that the Help Desk Technician must show a willingness to learn and adapt to the ever changing technology they will be faced with. They must also act in accord with the confidentiality agreement they signed due to the highly sensitive material they are exposed to, the College's technologies policies, and the College's policies relating to student behavior and academics.

Working Relationships

It is expected that Help Desk Technicians are able to work well with students in providing basic technology support to our users. Additionally the position works closely with their fellow student employees and full time staff in troubleshooting, communication of solutions, and do the work that is assigned to them by the Student Services Manager.

Shifts hours from 8:00 a.m. - 8:00 p.m., Monday thru Friday.

Posted March 10, 2014

Contact Information

John Shatzer