Job Category:

Non-Exempt Full-Time, Staff

Job Description:

Location: Wooster, OH Category: Staff Posted On: Tue Sep 6 2022 Job Description:


Supports the day-to-day communications system and safety and security functions of The College of Wooster for the Campus Safety Department.  Responsible for a full range of security and administrative functions, including customer relations and emergency support services.  Responsible for maintaining a safe campus environment for members of the College community and visitors.  The Dispatcher maintains competent and efficient operation of the Campus Safety Department’s communication system (radio and telephone).  Performs under general instructions, referring extraordinary problems to the Director of Campus Safety.  Reports to the Campus Safety Supervisor with dispatcher focus, as directed by Assistant Director of Campus Safety Operations, who has comprehensive responsibility for security operations at the College of Wooster.


Performs the duties of a telephone switchboard operator; answers calls on the switchboard, gives information to the caller(s), routes calls to appropriate persons, assists community members with placing telephone calls.
Dispatches Campus Safety Officers or service personnel to respond to calls for service or complaints by priority and/or as needed.
Monitors and responds to all radio traffic and telephone calls (emergency/ non- emergency); documents all activities of the Campus Safety Department by maintaining and completing the daily log entries.
Responsible for signing out keys and card to authorized staff members and conducting key audits of the Dispatch key closet.
Performs the duties of a Campus Safety Department receptionist by greeting visitors, ascertains the nature of their business, and conducts or refers visitor to the appropriate person(s).
Monitors all Campus Safety equipment, including the OnGuard Access system to identify residence hall doors that are propped or ajar, the fire alarm panels and terminal, the holdup/robbery alarm system to the Wooster Inn, the many different alarm systems across the campus.
Responds to calls for emergency phones.
Operates the paging system for college personnel.
Coordinates communication between college personnel and local Emergency Dispatchers (Police and Fire Department and ambulance units).
Maintains availability status of Campus Safety Department personnel by maintaining the daily logs entries.
Acts as a first responder to all campus emergencies, medical or security related, that could potentially be hazardous and/or life threatening.
Conduct thorough safety checks of all college facilities in order to ensure their integrity and the safety of their contents, noting unusual occurrences.
Conducts both mobile and walking patrol of the campus throughout your scheduled shift.
Responsible for enforcing the parking regulation guidelines as stated in The College of Wooster’s ‘Motor Vehicle Regulation’ booklet, this includes the possible ticketing and towing of vehicles.
Locks and unlocks facilities as scheduled.
Submits comprehensive written reports on all incidents involving violations of the ‘Code of Social Responsibility’, criminal offenses, or suspicious or unusual circumstances.
Conducts follow up investigations as required or needed on reports written by you or other officers, which may include reviewing camera footage, and interviewing witnesses.
Enforces the rules, regulations and policies of the College, and applicable local/state/federal laws, in order to maintain a peaceful and orderly academic environment.
Transmits information related to weather to Residence Life, Grounds Supervisors, and other offices.
Understands and upholds the ‘Code of Social Responsibility’ as outlined in the ‘Scot’s Key’.
Processes and handles request for parking permits from visitors to the College; this includes logs the information in the ‘Visitor Permit Log’.
Participates in writing and updating all manuals, policies and procedures for the Campus Safety Department.
Supports and promotes the community policing goals of the Campus Safety Department.
Works closely with all members of the Campus Safety team.
Works overtime as work requires or as assigned by the Supervisors and the Assistant Director of Campus Safety.
Conducts programs and training in residence halls on a variety of subjects; parking education, the College communications system and the role of the Dispatcher, etc.


Assists in the supervision of students working as a dispatcher and has indirect supervisory authority of all student employees of the Safety and Security Department.  Responsibilities include training, planning, assigning and directing the work of those individuals.

Level of supervision received:  Indirect.

Job Requirements:


High school diploma with some college experience; and two years related office experience and/or training; or equivalent combination of education and experience. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to compute rate, ratio and percent.

Strong computer and office management skills are required.  Typing skills necessary to maintain neat and accurate radio/telephone logs.  Must have good communication and interpersonal skills.  Ability and willingness to work various shifts during a twenty-four-hour period.  Must be able to work effectively in a high stress environment.  Must be able to exercise sound judgment and self-control.  Must be able to keep information confidential.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Ability to remain calm and receive accurate information.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write reports and correspondence.  Ability to speak effectively with students, faculty, staff and the general public.  ability to interact in a sensitive, courteous and understanding manner with members of a diverse academic community.


Acknowledge and comply with all departmental SOP, safety, and college requirements.

Strong professional ethics and discretion with an attitude of respect for all employed at CoW.
Commitment to CoW’s mission, vision and values and demonstrated ability to create and sustain an organizational climate based on inclusion, social justice, and equity.


While performing the duties of this job, when working as a dispatcher you will be in an office setting sitting for extended periods of time answering to phone and radio communications. As an officer you will regularly works in outside weather conditions.  The individual occasionally works near moving mechanical parts and in high precarious places and is occasionally exposed to fumes or airborne particles.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Officer is regularly required to stand, walk and sit; use hands to finger, handle or feel objects or controls; reach with hands and arms; and talk or hear.  The employee is occasionally required to climb, stoop or balance and kneel, crouch and crawl.  The individual regularly lifts and/or moves up to 10 pounds and occasionally lifts and/or moves up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Additional Information:

The College of Wooster does not discriminate on the basis of race, color, sex/gender, gender identity, gender expression, medical condition, political affiliation, religion, creed, ethnicity, national origin (including ancestry), citizenship status, disability, age, marital status, family responsibilities, sexual orientation, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by institutional policy, or by state, local, or federal law. All offers of employment are subject to verification of the legal right to work in the United States as required by federal law. The College of Wooster is committed by policy and practice to diversity, equity and inclusion. For more information see our nondiscrimination policy.