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Job Description:

Location: Wooster, OH Category: Staff Posted On: Thu Jul 25 2024 Job Description:

Summary:

The Auxiliary Campus Safety Personnel supports the day-to-day communications system and safety and security functions of The College of Wooster for the Campus Safety Department. This position handles security and administrative tasks, including customer relations and emergency support, ensuring a safe campus environment for the College community and visitors. This position also maintains competent and efficient operation of the Campus Safety Department’s communication system (radio and telephone). This position reports to the Campus Safety Supervisor with dispatcher focus. This position is from 4:00 pm -2:00 am. 

 

Essential Departmental Duties and Responsibilities:

  • Assists in investigations and follow-up reports.
  • Supports community policing and customer service.
  • Performs campus patrols and safety escorts.
  • Enforces college regulations and parking rules, and the ‘Code of Social Responsibility’ as outlined in the ‘Scot’s Key’.
  • Responds to emergencies, lockouts, and provides escorts.
  • Completes repair requests and maintains activity logs.
  • Collaborates with Campus Safety team and works flexible hours as assigned.
  • Operates telephone switchboard, answers calls, and routes to appropriate personnel.
  • Dispatches Campus Safety Officers and service personnel based on priority and needs.
  • Monitors and responds to radio traffic, telephone calls (emergency/ non- emergency) and documents activities.
  • Manages key sign-outs and audits the key closet.
  • Performs receptionist duties by greeting visitors and directing visitors.
  • Monitors safety equipment, alarms and access systems.
  • Operates paging system and sends mass notifications.
  • Coordinates with local emergency services.
  • Maintains availability status of Campus Safety personnel through daily logs entries.
  • Locks and unlocks facilities as scheduled when needed.
  • Submits comprehensive reports on incidents, violations, criminal offenses, and suspicious or unusual circumstances.
  • Conducts follow up investigations as required or needed on reports which may include reviewing camera footage, and interviewing witnesses.
  • Enforces College policies, regulations, and applicable local/state/federal laws, to ensure a peaceful and orderly academic environment.
  • Transmits weather information to relevant departments.
  • Facilitates parking permit requests from visitors, ensuring accurate logging in the “Visitor Permit Log”.
  • Assists in writing and updating manuals, policies and procedures.
  • Supports and promotes community policing goals.
  • Works overtime as work required.
  • Conducts training sessions in residence halls.
  • Performs under general instructions, escalating extraordinary problems to the Director of Campus Safety. 
  • Performs other duties as assigned.

Job Requirements:

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

Education and/or Experience:

  • High school diploma with some college experience; and two years related office experience and/or training; or equivalent combination of education and experience.

 

Knowledge Skills and Abilities:

Skills: 

  • Proficient in reading and interpreting documents such as safety rules, operating instructions, and procedure manuals.
  • Capable of drafting reports and correspondence effectively.
  • Skilled in verbal and interpersonal communication with students, faculty, staff, and the general public.
  • Demonstrates sensitivity, courtesy, and understanding in interactions within a diverse academic community.
  • Able to solve practical problems and handle diverse situations with limited standardization.
  • Proficient in interpreting instructions provided in written, oral, diagrammatic, or schedule form.
  • Maintains composure to receive and process accurate information effectively.

Knowledge:

  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. 
  • Ability to compute rate, ratio and percent.
  • Strong computer and office management skills are required. 
  • Strong typing skills for maintaining neat and accurate radio/telephone logs. 
  • Demonstrates sound judgement and self-control.
  • Ability to work effectively in a high stress environment. 

Abilities: 

  • Must be able to keep information confidential.
  • Acknowledges and complies with all departmental SOP, safety, and college requirements.
  • Strong professional ethics and discretion with an attitude of respect for all employed at CoW.
  • Commitment to CoW’s mission, vision and values and demonstrated ability to create and sustain an organizational climate based on inclusion, social justice, and equity.   

  

Work Environment:

This role is in an office environment.
The noise level in the work environment is usually moderate.
Must be able and willing to work various shifts during a twenty-four-hour period. 

 

Physical Demands: 

  • While performing the duties of this job, when working as a dispatcher, will be in an office setting sitting for extended periods of time answering phone and radio communications.
  • Occasionally may work in outside weather conditions.
  • The individual occasionally works near moving mechanical parts and in high precarious places and is occasionally exposed to fumes or airborne particles.

Additional Information:

The College of Wooster does not discriminate on the basis of race, color, sex/gender, gender identity, gender expression, medical condition, political affiliation, religion, creed, ethnicity, national origin (including ancestry), citizenship status, disability, age, marital status, family responsibilities, sexual orientation, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by institutional policy, or by state, local, or federal law. All offers of employment are subject to verification of the legal right to work in the United States as required by federal law. The College of Wooster is committed by policy and practice to diversity, equity and inclusion. For more information see our nondiscrimination policy.